Khám phá xu hướng hành vi và kỳ vọng của khách hàng trong năm 2024

2024 is expected to be a year of economic recovery, following a prolonged period affected by various factors. Sectors such as manufacturing, retail, real estate, and core areas like education, healthcare, and financial services are set to undergo significant transformations and changes.

OMN1 Solution is pleased to present to our clients and partners the "State of Sales" report, conducted by Salesforce through a survey of 11,000 consumers and 3,300 businesses across 36 countries. This report will explore important data and trends regarding:

• Customer behavior and expectations in the context of economic impacts.
• Changes in leading companies' approaches to customer engagement and sales.
• Customer and market perspectives on technological breakthroughs such as Generative AI.