Hanoi French Hospital was the first International hospital in Hanoi

Hanoi French Hospital is a private hospital run by a highly experienced international management team. Hanoi French Hospital employs multidisciplinary International and Vietnamese medical experts and utilizes the latest technology and medical expertise. The Hospital is a General hospital and provides treatments for all common medical issues.

Hanoi French Hospital pioneers in building patient experience. 

CEO of Hanoi French Hospital - Mr. Jef Peeters pointed out: “More and more customers have higher demands and requirements for medical services. They want Health to have the same seamless and smooth experience as other service industries. And Vietnam, a country that is on the growth path, really needs to catch up with this trend. And the two biggest challenges that need to be overcome to build a seamless experience are Organization and Technology.”

Deciding to accompany OMN1 Solution to deploy the Vaccine Cloud and Marketing Cloud software of Salesforce - the world's leading company in cloud computing, Hanoi French Hospital is taking firm steps in the journey to increase patient experience and hold a leading position. The core of our CX (Customer Experience) solution for the healthcare industry is to empower and create a seamless experience for customers.

• Organizationally, the ideal CX is capable of automating processes, procedures and medical records, assisting healthcare employees in organizing and coordinating information.

• On the medical side, Salesforce's CRM system helps provide a D360 comprehensive view of the patient, from medical history, used drugs, injected vaccines to information about attending doctor to get diagnostics and the most appropriate regimen.

• Finally, CX ensures smooth Omnichannel operation because it connects all branches of the health facility to create unity. This helps customers have a seamless experience, no matter which branch or channel they interact with: book an appointment through the hospital's website/app/contact the call center, or even get vaccinations or medical treatment for diseases in different branches.