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Complying with Personal Data Protection Regulations When Implementing CRM

CRM helps businesses centralize customer data, track interaction history, and automate various Sales, Marketing, and ...

What Is Customer 360 and How Can Vietnamese Businesses Build It?

As businesses grow, customer data is often stored across multiple systems: Sales CRM, customer service platforms, Mar...

6 Growth Metrics Leaders Should Track Weekly

Revenue is one of the most important indicators of business performance, but looking only at actual revenue often mea...

Revenue Forecasting: Common Methods and Typical Sources of Error

Revenue forecasting helps businesses estimate future financial performance so they can proactively plan budgets, staf...

Lead Scoring: Scoring Leads So Sales Teams Don't Miss Opportunities

Lead scoring helps businesses address this challenge by assigning points to each lead based on their characteristics ...

How to Build an End-to-End Email Nurturing Workflow for Leads

Not every lead is ready to make a purchase immediately after providing their information. Some need more time to lear...

5 Mistakes That Cause Digital Transformation Projects to Fail and How to Avoid Them

These challenges show that the failure of a digital transformation project is rarely caused by technology alone. How ...

Salesforce Labs: Executing Strategy in the Agentic Era - Start, Scale and Build Competitive Advantage

AI is transforming the way businesses operate and create value. However, the gap between a promising AI strategy and ...

Agentic AI & the Future of B2B: When Software Negotiates with Software

A critical question for B2B businesses in 2026: As data continues to grow and systems become increasingly complex, wh...

How Salesforce Use AI?

From a startup with just a few people, in one decade, Salesforce has grown into one of the world's most valuable tech...

Salesforce Innovations Update: Tối Ưu CRM Với Bước Tiến Từ Dreamforce & Summer ’26

Đầu tư vào Salesforce là một quyết định đúng và giá trị của nền tảng này sẽ còn tiếp tục mở rộng, khi doanh nghiệp kh...