News

Salesforce Launches Agentforce Contact Center: A Turning Point in Merging CRM, Voice, and AI

In a continuous effort to redefine customer service, Salesforce has officially deployed Agentforce Contact Center. Th...

Salesforce Licensing in Vietnam: A Practical Perspective for Businesses

In the process of deploying CRM/ERP systems, one of the most frequently overlooked aspects in the early stages is the...

SALESFORCE LICENSING & AGENTIC AI: From CRM to Autonomous Systems for B2B Enterprises

Most Vietnamese B2B enterprises are trapped in a common cycle: investing heavily in expensive CRM systems while their...

AIG Builds Digital Commerce Platform with Salesforce to Enhance Productivity and Drive Digital Transformation

Asia Ingredients Group (AIG) has officially launched Agentforce Manufacturing. This marks a key milestone in AIG’s st...

Manufacturing Enterprise Builds a Sustainable Customer Management Foundation with Salesforce CRM

In the context of Vietnam's manufacturing industry entering a period of fierce competition and facing immense pressur...

Customer Journey 4.0: Why Manufacturing Enterprises Often "Break Down" in the Post-Sales Stage?

In the digital era, the customer journey no longer ends with a signed contract or a successful delivery. Instead, the...

Salesforce Customer 360: The Key to Understanding Your Customer Throughout the Buying Journey

Discover how Salesforce Customer 360 helps businesses build a comprehensive 360-degree view of their customers, optim...

Why Traditional Remarketing is Getting Expensive? The Personalization Solution from Salesforce

Remarketing was once the "golden goose" for businesses. However, in the digital era, cart abandonment and website bou...