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Easily Build, Visualize, and Interact with Organizational Charts in Salesforce

In today’s increasingly complex business environment, understanding “who’s who” within each customer account is not j...

Everything You Need to Know About MuleSoft for Agentforce

At this year’s TrailblazerDX event, Salesforce made a strong impression by unveiling a host of new features for Agent...

Salesforce to Retire Chat (Live Agent): What You Need to Know

Salesforce Chat — a tool once very familiar and important to customer service teams — will officially be retired star...

Salesforce Launches New LLM Comparison Tool: Helping Businesses Choose the Right AI for CRM

These days, leveraging the power of large language models (LLMs) is becoming a major trend. But selecting the right m...

Salesforce Tackles AI’s Environmental Issues with 6-Point Plan

Artificial Intelligence (AI) is growing rapidly, but few people realize that it also puts considerable pressure on th...

Salesforce and Workday Announce AI Innovation Partnership

Salesforce and Workday—two of the leading cloud platforms in the business world—have officially announced a strategic...

Uncovering M&A Trends and Insights in the Salesforce Ecosystem

In the Salesforce ecosystem, mergers and acquisitions (M&A) have always drawn attention thanks to the combination of ...

Agentforce Officially Launches on Salesforce Help Portal

Agentforce has officially gone live on the Salesforce Help Portal, with Marc Benioff declaring that “the future of cu...