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Salesforce Customer 360: The Key to Understanding Your Customer Throughout the Buying Journey

Discover how Salesforce Customer 360 helps businesses build a comprehensive 360-degree view of their customers, optim...

Customer Journey 4.0: Why Manufacturing Enterprises Often "Break Down" in the Post-Sales Stage?

In the digital era, the customer journey no longer ends with a signed contract or a successful delivery. Instead, the...

Manufacturing Enterprise Builds a Sustainable Customer Management Foundation with Salesforce CRM

In the context of Vietnam's manufacturing industry entering a period of fierce competition and facing immense pressur...

SALESFORCE LICENSING & AGENTIC AI: From CRM to Autonomous Systems for B2B Enterprises

Most Vietnamese B2B enterprises are trapped in a common cycle: investing heavily in expensive CRM systems while their...

Salesforce Licensing in Vietnam: A Practical Perspective for Businesses

In the process of deploying CRM/ERP systems, one of the most frequently overlooked aspects in the early stages is the...

Salesforce Launches Agentforce Contact Center: A Turning Point in Merging CRM, Voice, and AI

In a continuous effort to redefine customer service, Salesforce has officially deployed Agentforce Contact Center. Th...

Salesforce Launches Slack CRM: Ending the Era of Tab Switching

Salesforce’s five-year promise has finally come to fruition. With the official launch of Slack CRM, Salesforce has un...

Marketing Is Moving Faster Than Ever - How AI Is Changing the Game

Marketing is accelerating at an unprecedented pace, while budgets for marketing and customer engagement teams remain ...