Locating a high-end Gym chain.

The foundation of a high-end fitness chain with professional and high-class products and services, coupled with reasonable prices in the nationwide fitness service industry which owns large and modernly equipped premises in prime locations. CITIGYM has breathed new life into the gym system business market, which has been complained by many customers about enticing customers and being less transparent in listing service prices.

According to the BOD of CITIGYM, the chain's position is to sell modern gyms with state-of-the-art equipment for urban residents who need a good gym to bring a healthy "mind-body-mind" in a sedentary office work environment and a stressful life. CITIGYM also has implications for those who really want to exercise for their health and pursue a healthy lifestyle, with a balance between work and life.

CITIGYM with the aspiration to become the leading Gym brand in Vietnam.

After a long process of professional consulting and capacity demonstration with the Board of Directors and Heads of Departments of CITIGYM, OMN1 SOLUTION is a trusted partner chosen by CITIGYM to deploy solutions to meet BOD's needs with future-oriented.

“OMN1 SOLUTION’s 4.0 gym solution will help all CITIGYM employees have a comprehensive view of customers (Customer 360), thereby enhancing experience and satisfaction. In addition, with this solution, the chain operation is more efficient because it reduces the cumbersomeness of the system and thereby fulfills CITIGYM's key goal of expanding the nationwide club network."

With the motto "Your Success Is Our Success", OMN1 SOLUTION affirms that CITIGYM's satisfaction and success is the prerequisite for OMN1 SOLUTION's success. Along with many years of experience in the industry, taking "the human factor plays a decisive role in the process of implementing and operating a successful system". Therefore, building a team to participate in the project is the key to ensuring the success of the project.

OMN1 SOLUTION develops “Gym Solution 4.0” based on the Salesforce platform. OMN1's solution connects throughout from Marketing sourcing , sales management and customer service with personalized, harmoniously coordinating with office operators, real-time overall control. 

Project objectives:

• Optimize operating costs and increase revenue and profit.

• Understand customers, improve conversion rates.

• Increase service satisfaction, enhance customer experience.

• Consistency of customer information about the Salesforce system.

• Reduce task processing time and manual work, help focus on the main work.

• Manage the club effectively and accelerate the club expansion.