Long Sơn Petrochemicals (LSP) Hợp Tác Cùng OMN1 Solution triển khai dự án Salesforce CRM
Ngày 05/10/2023, Công ty Hóa dầu Long Sơn (LSP) – Chủ đầu tư dự án Tổ hợp hóa dầu Miền Nam Việt Nam – là công ty thành viên của tập đoàn SCG đã tổ chức buổi khởi động dự án “Salesforce CRM for Long Son Petrochemicals” cùng OMN1 Solution và Salesforce. Tham dự buổi lễ khởi động dự án, lãnh đạo và ban quản lý dự án các bên đã cùng trao đổi và chỉ đạo hướng đến thành công của dự án.
On October 5, 2023, Long Son Petrochemicals (LSP), a subsidiary of the SCG Group and the investor of the Southern Vietnam Petroleum Petrochemical Complex, hosted the kickoff event for the "Salesforce CRM for Long Son Petrochemicals" project in collaboration with OMN1 Solution and Salesforce. The event was attended by leaders and project managers from all parties, who engaged in discussions and provided guidance toward the project's success, marking a significant milestone in LSP's journey.
LSP selected Salesforce, one of the world's leading CRM platforms, as a strategic partner to build a robust and effective CRM system. Salesforce offers powerful tools for professional customer management and supports data integration and analysis to help LSP gain a deeper understanding of customer needs and behaviors. After implementation, the CRM system will enable LSP to:
- Establish a single source of customer relationship information: LSP aims to create a comprehensive customer database and optimize the management of customer information, allowing them to have a "single source of truth" to capture every aspect of customer relationships.
- Real-time reporting and dashboards: LSP will have the ability to monitor their business performance in real-time through customized reports and dashboards. This will enable them to make quick and effective decisions based on specific information and take necessary actions to improve business performance.
- Seamlessly unify the sales process through ERP integration: LSP's goal is to establish a strong connection between the sales process and their ERP system. This will help optimize management while creating a seamless workflow.
- Increase productivity with automation support: LSP wants to harness the power of automation to minimize repetitive tasks and streamline processes. This will allow employees to focus on higher-value tasks, leading to improved efficiency.
- Provide a comprehensive view of customers: LSP aims to have a 360-degree view of their customers, helping them understand customer needs, priorities, and interaction history. This will enable them to customize services and products based on this detailed information.
- Effective collaboration with real-time data access: The project seeks to facilitate collaboration within the business by providing real-time data access, allowing different departments within LSP to work together based on the latest information.
The project kickoff event provided an opportunity for the teams from LSP, OMN1 Solution, and Salesforce to exchange ideas, discuss specific project objectives and strategies. All parties demonstrated their determination and commitment to work together towards the goal of success and customer satisfaction.
We extend our sincere gratitude to Long Son Petrochemicals for choosing Salesforce and collaborating with OMN1 Solution on this important project. We believe that the "Salesforce CRM for Long Son Petrochemicals" project will mark a significant step in enhancing the quality of LSP's services and customer interactions, while helping them maintain a leading position in the industry.
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