Decathlon lựa chọn Salesforce CRM để nâng cao trải nghiệm khách hàng và đảm bảo tốc độ tăng trưởng tại Việt Nam và khu vực

According to a report by Euromonitor International, the retail market in Vietnam is expected to reach $100 billion by 2025. In the face of increasing competition, retail businesses need effective solutions to enhance their competitiveness and meet the increasingly demanding needs of customers.

Decathlon is one of the world's leading retail companies, with over 1,600 stores in 60 countries. Decathlon is actively expanding its market in Southeast Asia, including Vietnam. In Vietnam, Decathlon is distributing 15 product categories targeting young, dynamic, sports-loving consumers nationwide.

To create an ideal customer experience and ensure growth in Vietnam and the region, Decathlon has chosen OMN1 Solution to implement the "Salesforce CRM for Decathlon" project. The project officially launched on January 2, 2023.

As a trusted partner meeting the rigorous standards of multinational corporations, OMN1 Solution will assist Decathlon in implementing Salesforce CRM effectively, addressing its development needs and ensuring an excellent customer experience.

OMN1 Solution is honored to accompany Decathlon on its journey to engage and serve customers in the Vietnamese and regional markets.

OMN1 Solution is a partner capable of meeting the stringent selection standards of multinational corporations, enabling direct participation in the global value chain to create sustainable value in Vietnam and the region.