5 Breakthrough Case Studies: How Leading Healthcare Organizations Are Using Salesforce Health Cloud & AI to Personalize Patient Care

Discover how healthcare organizations around the world are using Salesforce Health Cloud, Agentforce, and AI to personalize patient care, reduce operational workloads, and improve operational efficiency. Insights from OMN1 Solution – Salesforce’s strategic partner in Vietnam.

Let's take a look at five standout case studies to understand how these organizations have achieved results beyond expectations.

1. Reduce physician workload by 36% with care automation

An Australian healthcare provider deployed Salesforce Health Cloud with Agentforce and AI integration to automate responses to frequently asked questions from patients. The result:

• Physician workload reduced by 36%
• Patient satisfaction increased by 41%
• The rate of misunderstanding in communication is reduced by up to 51%

A prime example of how AI and automation not only increase efficiency but also help improve the quality of interactions between doctors and patients.

2. Reduced hospital readmission rates by 20% with unified patient data

Healthcare organizations have used Salesforce Data Cloud with Agentforce to build unified and comprehensive patient records. This helps:

• More personalized communication
• Proactive care management, based on accurate data
• Readmission rates decreased by 20% and satisfaction scores improved significantly

This is a powerful step forward to help healthcare organizations move from reactive treatment to proactive care.

3. Reduce approval time from 7 days to 24 hours with AI

A multi-specialty medical center was facing delays in the imaging approval process. After implementing Salesforce Health Cloud with Einstein AI and Tableau:

• Approval time reduced from 5–7 days to 24 hours
• Administrative workload reduced by 40%

This solution not only helps shorten treatment time but also increases trust and positive experiences from patients.

4. Increase personalized interactions by 31% with a 360° view of the patient

Another healthcare organization integrated Salesforce Data Cloud into its existing Health Cloud system to consolidate patient data. This helped:

• Create a 360-degree view of each patient
• 31% increase in personalized interaction quality
• Reduced 41% of time required to complete paperwork for regulatory agencies

This is a clear demonstration of the effectiveness of centralized and synchronized data in the healthcare industry.

5. Automate your care workflow – increase engagementsatisfaction and operational optimization

Many healthcare organizations have deployed AI agents through Salesforce Health Cloud to:

• Automate repetitive tasks
• Increase personal engagement
• Increase operational efficiency and overall patient satisfaction

Are you a business in the healthcare industry that wants to effectively transform digitally?

Let OMN1 Solution – Salesforce #1 partner in Vietnam – accompany you:

🔹 Consulting & implementing Salesforce CRM – Health Cloud – Data Cloud – AI Agentforce
🔹 Customize solutions according to the needs of each healthcare organization
🔹 Training - support - long-term companionship with a team of experts

👉 Contact OMN1 Solution today for a free consultation and demo of the right solution for your business!