Discover how healthcare organizations around the world are using Salesforce Health Cloud, Agentforce, and AI to personalize patient care, reduce operational workloads, and improve operational efficiency. Insights from OMN1 Solution – Salesforce’s strategic partner in Vietnam.
Let's take a look at five standout case studies to understand how these organizations have achieved results beyond expectations.
1. Reduce physician workload by 36% with care automation
An Australian healthcare provider deployed Salesforce Health Cloud with Agentforce and AI integration to automate responses to frequently asked questions from patients. The result:
- Physician workload reduced by 36%
- Patient satisfaction increased by 41%
- The rate of misunderstanding in communication is reduced by up to 51%
A prime example of how AI and automation not only increase efficiency but also help improve the quality of interactions between doctors and patients.
2. Reduced hospital readmission rates by 20% with unified patient data
Healthcare organizations have used Salesforce Data Cloud with Agentforce to build unified and comprehensive patient records. This helps:
- More personalized communication
- Proactive care management, based on accurate data
- Readmission rates decreased by 20% and satisfaction scores improved significantly
This is a powerful step forward to help healthcare organizations move from reactive treatment to proactive care.
3. Reduce approval time from 7 days to 24 hours with AI
A multi-specialty medical center was facing delays in the imaging approval process. After implementing Salesforce Health Cloud with Einstein AI and Tableau:
- Approval time reduced from 5–7 days to 24 hours
- Administrative workload reduced by 40%
This solution not only helps shorten treatment time but also increases trust and positive experiences from patients.
4. Increase personalized interactions by 31% with a 360° view of the patient
Another healthcare organization integrated Salesforce Data Cloud into its existing Health Cloud system to consolidate patient data. This helped:
- Create a 360-degree view of each patient
- 31% increase in personalized interaction quality
- Reduced 41% of time required to complete paperwork for regulatory agencies
This is a clear demonstration of the effectiveness of centralized and synchronized data in the healthcare industry.
5. Automate your care workflow – increase engagementsatisfaction and operational optimization
Many healthcare organizations have deployed AI agents through Salesforce Health Cloud to:
- Automate repetitive tasks
- Increase personal engagement
- Increase operational efficiency and overall patient satisfaction
Are you a business in the healthcare industry that wants to effectively transform digitally?
Let OMN1 Solution – Salesforce #1 partner in Vietnam – accompany you:
🔹 Consulting & implementing Salesforce CRM – Health Cloud – Data Cloud – AI Agentforce
🔹 Customize solutions according to the needs of each healthcare organization
🔹 Training - support - long-term companionship with a team of experts
👉 Contact OMN1 Solution today for a free consultation and demo of the right solution for your business!
