SALESFORCE CRM PROJECTS DRIVING BREAKTHROUGHS FOR MODERN BUSINESSES

calendar_today 26-08-2025

 Discover successful Salesforce CRM projects that help businesses enhance customer management, optimize revenue, and build sustainable competitive advantages. Start implementing Salesforce CRM today to boost growth and efficiency.

1. Salesforce CRM and Its Role in Successful Projects

Salesforce CRM projects help modern businesses modernize customer management, centralize data, automate sales processes, and personalize customer experiences.

Salesforce offers solutions such as Sales Cloud, Service Cloud, and Marketing Cloud to help businesses manage every aspect of the customer journey. Implementing a Salesforce CRM project optimizes operations, improves forecasting capabilities, and enables faster, more strategic decision-making.

According to IDC 2024, companies deploying Salesforce achieve an average ROI of 299% over three years, demonstrating the practical value of Salesforce CRM.

FPT IS – Optimizing Sales Processes and Customer Care

FPT IS previously struggled with managing leads and contracts across multiple systems, causing delays in follow-ups and inaccurate revenue forecasting. By implementing Sales Cloud, FPT IS integrated its entire sales pipeline from lead to final contract into a single platform. Follow-up processes and sales reporting were automated, allowing the sales team to reduce manual workload and focus on creating value for customers.

Results:

  • 30% increase in sales productivity
  • 35% improvement in revenue forecasting accuracy

Salesforce became not just a supporting tool but a strategic asset enabling the company to make faster and more accurate business decisions.

CMCTS – Enhancing Forecasting and Decision-Making

CMCTS, a financial leasing organization, faced difficulties in predicting loan demand, managing dispersed customer data, and minimizing credit risks. By deploying Sales Cloud combined with Einstein AI, CMCTS could analyze customer behavior, forecast demand, and automate credit decisions.

Results:

  • Over 40% improvement in revenue forecasting accuracy
  • Reduced credit risk and optimized sales and customer service operations

The sales team can now focus on strategic customers and make faster, more precise decisions, improving overall business efficiency

Conclusion

Salesforce CRM projects in Vietnam have demonstrated clear practical value by:

  • Optimizing sales processes and customer service
  • Improving revenue forecasting and strategic decision-making
  • Enhancing customer experience and retention

With Salesforce CRM, modern businesses can implement projects flexibly, reduce costs, and achieve sustainable growth. Deploying Salesforce CRM today helps sales teams and businesses advance further in the digital era.

Explore other Salesforce platforms to maximize CRM effectiveness: Sales Cloud, Service Cloud, Marketing Cloud.

Contact

Related posts

In an increasingly competitive market, building and maintaining reputation is an essential...

On October 5, 2023, Long Son Petrochemicals (LSP), the investor of the Southern Vietnam Pe...

On April 14th, VAS and OMN1 Solution held an enthusiastic kickoff ceremony to officially l...

At the project kick-off ceremony, on behalf of Vietcap, Ms. Chau Thien Truc Quynh stated: ...

The Vietnam Data Analytics Conference 2024 is an unmissable event for businesses and profe...

To keep pace with the digital transformation, Set Study Abroad has been proactive in imple...

As a partner of OMN1 Solution since 2019, ATAD applies our CRM solution. Since then, they...

Covid - 19 couldn't stop OMN1 Solution and Salesforce from bringing success to Hanoi Frenc...

Patient experience is a general term that refers to the aggregation of all interactions th...

OMN1 Solution always aims to provide excellent solutions and become a trusted partner for ...

Salesforce AppExchange is one of the leading platforms that allows businesses to optimize ...