Asia Ingredients Group (AIG) has officially launched Agentforce Manufacturing. This marks a key milestone in AIG’s strategic roadmap to accelerate its digital transformation. By implementing Agentforce Manufacturing, AIG is restructuring its core digital infrastructure for commercial activities, enhancing operational productivity, and establishing a flexible technological foundation to support long-term growth.
Addressing Challenges in Food Manufacturing and Processing
As a leader in natural ingredients and processed products, AIG faced the challenge of managing increasingly complex supply chains across its subsidiaries, including ACP (coconut processing), MDG (frozen fruits), ASI (natural flavors), and AHS (cassava processing).
Leveraging deep expertise in the manufacturing sector, OMN1 Solution consulted and developed a "Single Source of Truth" for AIG. This solution goes beyond simple management; it harnesses the power of AI to optimize commercial processes, enabling AIG to monitor performance in real-time and improve business forecasting accuracy.
Digitizing Core Processes – Connecting the Operational Ecosystem
The solution strengthens cross-departmental coordination and project management by connecting Sales, Finance, and Vendor Management onto a unified system. It automates complex manual processes, including:
- Price approvals.
- Product sampling and laboratory testing management.
- Trial order processing.
By fully automating these workflows, AIG has shortened response times, improved employee productivity, and elevated the customer service experience.
An AIG representative shared: “Agentforce Manufacturing stands out for its end-to-end capabilities, enabling teams to easily manage workflows, approvals, and automation. This solution contributes to AIG’s ability to scale its business while maintaining agility and a lean operating structure.”
Ms. Quy Nguyen, Area Vice President and Country Leader of Salesforce Vietnam, emphasized: “Accounting for nearly a fifth of the country’s industrial production, Vietnam’s food processing industry is a vital engine of the national economy. However, maintaining this scale requires a digital-first approach to navigate increasing supply chain complexity. As the trusted partner to the nation’s leading brands, we are proud to provide a unified platform that will allow AIG to modernize its commercial operations, streamline sales planning and drive scale and innovation across Vietnam’s vibrant food sector with AI”
The project is expected to significantly improve operational efficiency, tighten internal collaboration, and lay the groundwork for AIG to expand flexibly in response to market fluctuations. It reaffirms AIG’s strong commitment to tech-driven innovation, sustainable growth, and delivering greater value to customers, partners, and the entire ecosystem.
Conclusion
The partnership between Asia Ingredients Group (AIG) and Salesforce marks a significant milestone in the digital transformation journey of Vietnam’s manufacturing industry. The application of the Agentforce Manufacturing platform not only enhances AIG's performance but also creates a sustainable competitive advantage in an increasingly volatile market.
OMN1 Solution is proud to be a Salesforce partner accompanying businesses in Vietnam. OMN1 provides consultancy for Salesforce implementation roadmaps tailored to system configurations, optimizing operations, and driving automation for your business.
👉 Contact OMN1 Solution today for a consultation on the most suitable Salesforce implementation roadmap for your business.
